Shipping policy
This page explains what to expect, what can happen, and how we handle it, so you can shop with confidence.
If you have any questions, contact us at:
We typically respond within 1 business day.
1. Where We Ship
Coverage:
We currently ship within the United States only.
Exclusions:
We do not currently ship to international addresses, P.O. Boxes, APO/FPO addresses, or locations where delivery services are unavailable.
2. Shipping Origin
To ensure reliable availability and efficient delivery, Planetvita uses fulfillment partners to process and ship orders.
Dietary Supplements:
- Orders are shipped from available fulfillment centers.
- Shipping locations may vary depending on inventory availability and order destination.
- Customers will receive domestic shipping service with tracking information after shipment.
3. Processing & Delivery Time
Orders are typically processed within:
1–2 business days (Monday–Friday).
Order Processing Time
Orders are typically processed within 1–2 business days.
Order Cut-off Time
Orders placed before the daily processing cut-off time may be processed on the same business day.
Orders placed after the cut-off time will be processed on the following business day.
Estimated Transit Time
Standard Shipping
- Carrier: USPS / UPS / FedEx (depending on availability)
- Estimated Transit Time: 3–7 business days
Please note:
Delivery times are estimates.
While we strive for timely delivery, delays may occur due to external factors, including:
- Severe weather
- Carrier disruptions
- Holiday periods
- Other circumstances outside our control
4. Shipping Cost
Shipping costs are calculated at checkout based on your order details and delivery location.
Free shipping promotions may apply during selected campaigns.
No additional handling fees will be charged unless clearly stated during checkout.
5. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with tracking information.
If your order is shipped separately, separate tracking information may be provided.
Please allow time for tracking information to update after shipment.
6. Taxes & Duties
Orders shipped within the United States will be processed according to applicable sales tax requirements.
Customers will not be responsible for customs duties or international import fees for domestic orders.
7. Address Changes & Order Amendments
You may review and update your shipping information before completing checkout.
After an order is placed, changes may only be possible before order fulfillment begins.
If you need to update your shipping address, please contact:
as soon as possible.
We cannot guarantee changes once your order has entered fulfillment, but we will do our best to assist.
8. Order Cancellation
Orders can be canceled within:
24 hours of placement
if fulfillment has not started.
If canceled within this window, you will receive a full refund.
Once fulfillment processing has started, cancellation requests may no longer be guaranteed.
9. Delayed or Lost Packages
Most orders arrive within the estimated delivery timeframe.
In rare cases, delays may occur due to factors outside our control, including:
- Severe weather
- Carrier disruptions
- Incorrect shipping information
- Unexpected delivery issues
If your order is significantly delayed or appears lost, please contact us.
We will investigate the situation with the carrier and provide assistance based on the circumstances.
10. Damaged Items
All Planetvita products are carefully packaged to reduce the risk of damage during transit.
If your package arrives damaged, please contact:
with:
- Your order number
- Clear photos of the damaged package
- Photos of the product condition
Once verified, we will provide an appropriate solution.
11. Need Help?
If your question is not covered here, please contact our support team.
Email: 📧 support@myplanetvita.com
Response time:Â Within 24 hours on business days.