Refund policy
Return & Refund Policy
At Planetvita, we want you to feel confident when purchasing our products.
If you have any questions regarding your order, please contact our customer support team: 📧 support@myplanetvita.com
1. 30-Day Return
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The product must be unopened
- The product must be unused
- The product must remain in its original packaging
- The product must be in the same condition as received
Due to the nature of dietary supplements and consumable products, opened or used products cannot generally be returned.
2. Return Process
Step 1:
Contact our support team at:
Please include:
- Your order number
- Reason for return
- Photos of the product condition (if applicable)
Step 2:
Our team will review your request and provide return instructions if your return is eligible.
Please do not send products back without prior confirmation.
Step 3:
Pack the product securely and ship it according to the provided return instructions.
3. Return Shipping Costs
Damaged or Incorrect Orders
If you receive:
- A damaged product
- Incorrect product
- Missing items
Planetvita will cover reasonable return-related shipping costs after verification.
Customer Returns
For returns due to:
- Changed mind
- Incorrect purchase decision
- No longer wanting the product
The customer may be responsible for return shipping costs.
Original shipping fees (if applicable) may be non-refundable.
4. Product Condition Requirements
To maintain product quality and safety standards:
Returns must meet the following conditions:
- Product seal must remain intact
- Product packaging must not be damaged
- Product must not have been opened or used
Returns that do not meet these requirements may not be eligible for a refund.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method.
Please allow:
5–10 business days
for your bank or payment provider to complete processing.
6. Order Cancellation
Before Shipment:
You may request cancellation within:
24 hours after placement
provided your order has not entered fulfillment.
If approved, you will receive a full refund.
After Shipment:
Once an order has shipped, it cannot be canceled.
You may wait until delivery and follow the standard return process if your order qualifies.
Lost or Damaged Packages
Please inspect your order after delivery.
If your package is:
- Damaged during transit
- Incorrect
- Missing items
Please contact us within: 7 days of delivery
at: 📧 support@myplanetvita.com
Please include:
- Order number
- Photos of the package
- Photos of the product
We will review the issue and provide an appropriate solution.
8. Return Address
Please contact our customer service team at:
We will provide the appropriate return address and instructions via email.
Please do not return products without receiving confirmation.
9. Promotions & Discounted Orders
If you purchased products using a promotional code or discount:
- The refund amount may be adjusted according to the promotion terms.
- Partial returns may affect the original discount applied to the order.
If you have questions regarding promotional orders, please contact our customer service team.
Contact Us
Before Shipment:
You may request cancellation within:
24 hours after placement
provided your order has not entered fulfillment.
If approved, you will receive a full refund.
After Shipment:
Once an order has shipped, it cannot be canceled.
You may wait until delivery and follow the standard return process if your order qualifies.
7. Lost or Damaged Packages
Please inspect your order after delivery.
If your package is:
- Damaged during transit
- Incorrect
- Missing items
Please contact us within:7 days of delivery
at: 📧 support@myplanetvita.com
Please include:
- Order number
- Photos of the package
- Photos of the product
We will review the issue and provide an appropriate solution.
8. Return Address
Please contact our customer service team at:
We will provide the appropriate return address and instructions via email.
Please do not return products without receiving confirmation.
Return Address:
975 Old Norcross Rd
Lawrenceville, GA 30046
United States
9. Promotions & Discounted Orders
If you purchased products using a promotional code or discount:
- The refund amount may be adjusted according to the promotion terms.
- Partial returns may affect the original discount applied to the order.
If you have questions regarding promotional orders, please contact our customer service team.